FAQs PDF Print E-mail

How can I get started?

You can get started in one of two ways:
i) Call us on our toll-free number at (800) 281-2481
ii) Email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it
We will contact you within 24 hours.

Do I need to purchase any software to use your service?

You don't need to purchase any software to get started with MDCovered.

Is my data backed up for recovery?

We safeguard your data using regular and secure backups so it can be recovered at any time.

How long does it take to get started?

You can be up and running on your billing process within 7 days.

Who will receive the payments from the payers?

The Provider’s office will receive the payments. All we need is a copy of the EOB to properly credit the account.

How will my office provide you with the information for billing?

The required information can either be faxed to us or scanned and uploaded online by using a secure VPN connection.

Does MDCovered charge any setup fees?

There is no setup fee or start up cost.

Is there a way for me to keep track of the billing cycle for my practice?

We provide a wide range of customized reports which will help you to keep pulse of your billing cycle and also enable you to make informed practice management decisions:
i) Customized daily, weekly and monthly reports
ii) Report on top billed procedures
iii) Report on top denial reasons
iv) Collections report
v) Billing dashboard
vi) Average daily charges
vii) Physician’s productivity and compensation report

Is MDCovered HIPAA compliant?

MDCovered is fully HIPAA compliant. We make great efforts to maintain our clients' privacy and strictly follow the guidelines put in place by HIPAA. If you have a particular policy that your practice requires we will be happy to oblige.

What happens with insurance carriers who do not accept electronic claims submission?

For Insurance carriers who do not accept electronic claims, we bill the claim on paper. Claims are mailed using certified mail.

Do you offer other services not listed on your website?

Yes, every Medical office has different needs and we can customize our services according to the office needs. Call us or email us to get more information about our other services.


Call: (408)876-4392
Fax: (800) 918-7118
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